Features

• Sales Force Automation – empower your sales team by effectively managing, forecasting and reporting on all phases of the sales cycle.
• Marketing Automation - automate and track your marketing campaign, from one-time e-mail communications to multi-faceted marketing programs.
• Customer Care - empower your organization with critical information to build and support long-term customer satisfaction and loyalty. Make the most of every customer interaction, maximizing business opportunities and customer satisfaction.

Additional Features

• Automated Process Workflow - automate pre-determined business rules across all channels, departments and employees
• Customizability - provides customization tools that allow businesses to rapidly modify all aspects of the system. Sage Accpac CRM’s open architecture greatly reduces development and maintenance costs and allows seamless integration with other mission-critical applications across your enterprise.
• Computer Telephony Integration - Sage Accpac CRM combines a fully integrated CRM solution with interactive inbound and outbound telephony automation.
• Web Self Service - Allow your customers to access or request services and support over the web with 24/7 access to information they want and need.
• Global Deployment - Sage Accpac CRM provides multicurrency, multi-lingual support from a single code base—English, U.K. English, French, German, Spanish, Dutch and Japanese—making this solution the logical choice for businesses around the world.